Role Overview:
At Atlan, customer service entails more than just resolving problems. It is about making customers happy and cared for. Every conversation, response, and solution is an opportunity to brighten someone’s day.
Many companies now offer identical software, but what truly distinguishes a company is how effectively it treats its people. That’s why this role is so important. Great assistance fosters trust and makes users enjoy the product even more.
What You Should Bring:
- Experience in B2B SaaS or data-related work.
- Good at fixing difficulties and comprehending technical challenges.
- Excellent communication abilities (written and speaking).
- An inquiring mind and a passion for helping others
- Bonus: Experience with Python, Java, or PHP
- Ability to work successfully with others and independently.
What You’ll Get:
- Work remotely from any place.
- Own your work from day one.
- Be a member of a rapidly developing global team.
- Work with firms such as Cisco, Nasdaq, and HubSpot.
- Learn and advance rapidly in the modern data space.
Responsibilities:
- Help consumers overcome their problems and use Atlan smoothly.
- Track client issues from inception to end and ensure they’re remedied.
- Speak with internal teams (engineering, customer success) to resolve technical difficulties.
- Logs and system alarms can be used to identify bugs and product issues.
- Provide clear help messages, tutorials, and documentation.
- Manage support tickets to ensure SLAs (response times) are satisfied.
- Handle pressing issues swiftly in severe situations.
- Determine the fundamental cause of recurring problems and assist in preventing them.
- Improve support processes, such as workflows, ticketing, and training.
- Assist with onboarding and training new members of the customer care staff.
Skills Required:
- Good at communicating clearly (written and spoken) with customers.
- Ability to troubleshoot technical issues.
- Basic understanding of tools like logs, metrics, and alarms.
- Experience with B2B SaaS or dealing with data tools (ETL, BI, storage, etc.).
- Excellent problem-solving abilities and attention to detail.
- Fast learner with curiosity and a desire to progress.
- Team player able to interact across functions (support, engineering, product)
APPPLY LINK: CLICK HERE