Job Type: Permanent, Full-time (Work from Office)
Location: [Specify city if available]
Date Posted: 02 April 2025
Job ID: 106966137
Interview Mode: Face-to-Face
Joining: Immediate joiners preferred
About Tech Mahindra Freshers Recruitment 2025 – Apply Online
Tech Mahindra Limited is currently looking for Customer Support Associates for a voice-based approach in its customer care business. This is an excellent chance for recent graduates seeking to begin their careers in business process outsourcing (BPO) or customer support. The job entails offering exceptional customer service to e-commerce clients.
Key Job Details:
Work Schedule:
- 6 working days per week.
- 1 rotational weekly day off (this will not always be on weekends).
- Rotational shifts, including day, evening, and night shifts.
Type of Process:
- Voice process—you will handle customer queries and issues over phone calls.
Nature of Work:
- Provide customer support for e-commerce customers, assisting them with order tracking, returns, refunds, product information, and other inquiries.
Eligibility Criteria
Educational Qualification:
- Minimum qualification of 10+2 (higher secondary) or diploma (10+3).
- Candidates who are currently pursuing studies are not eligible for this role.
Preferred Candidates:
- Freshers are welcome and will be given preference.
- Candidates with prior experience in customer service may also apply.
Language Requirements:
- Must have excellent verbal communication skills in English.
- Clear pronunciation and confident speaking ability are essential.
Technical Skills:
- Basic knowledge of computers, especially MS Word and MS Excel.
- Understanding of operating systems (OS) for troubleshooting simple technical queries.
Core Responsibilities:
Customer Interaction:
- Respond to consumer calls for e-commerce assistance.
- Listen aggressively to client concerns and offer appropriate solutions.
Problem solving:
- Help clients resolve order-related issues such as delayed deliveries, incorrect products, returns, and refunds.
- To handle difficult issues, coordinate with internal teams as needed.
Record Keeping:
- Keep precise records of client interactions and solutions delivered.
- Follow the company’s documentation processes.
Quality and Compliance:
- Ensure that all communications fulfill the company’s quality requirements.
- Follow policies governing data privacy and customer information protection.
Skills You Will Gain:
Working in this role will allow you to develop:
- Effective communication and interpersonal abilities.
- Problem-solving talents in real-time situations.
- Experience managing consumer inquiries professionally.
- Understanding of business processes in the e-commerce sector.
- Time management and adaptation in a 24/7 work environment.
Who Should Apply?
This role is ideal for:
- Freshers who want to begin a career in customer service or BPO.
- Individuals with good communication skills in English plus Kannada/Malayalam.
- Candidates comfortable working in shifts, including nights.
- People who can commit to working from the office full-time.
How to Apply:
If you meet the eligibility criteria and are ready to start immediately, prepare for a face-to-face interview at the Tech Mahindra office.
Make sure to bring:
- Updated resume.
- Valid ID proof.
- Educational certificates.
APPLY LINK: CLICK HERE
DISCLAIMER:
The recruitment information provided above is for informational purposes only. The recruitment information provided above is taken from the organization’s official website. We do not provide any recruitment guarantees. Recruitment must take place in accordance with the company’s official recruitment process. We do not charge any fees to provide this job information.